1 Scope and priority
This Policy covers paid purchases made directly on https://citeclarity.co. Read it with our Terms of Service and Subscription Terms. Mandatory consumer, withdrawal, nonconformity and unauthorized-payment rights prevail over every limitation below. A separately signed institutional order may set different commercial refund terms without removing mandatory rights.
2 First purchase guarantee
For your first paid subscription purchase on an account, request a refund within 14 calendar days after the initial charge for a full refund of that charge, including taxes we collected that must be refunded. This applies to monthly and annual subscriptions. No unused-credit or low-usage threshold applies to this contractual guarantee. A paid conversion from a free trial counts as the initial charge. Renewals, separately accepted upgrades and later repurchases are not first purchases. We may deny demonstrably fraudulent repeat claims, but not statutory rights.
3 Renewals and exceptional charges
Renewals are ordinarily nonrefundable once the new billing period begins. Nevertheless, report an unintended renewal within 7 calendar days; if no paid feature has been used in that renewed period, we will refund that renewal charge and stop further renewal. This additional remedy does not limit mandatory rights. We correct verified duplicate charges, charges after effective cancellation, incorrect amounts and unauthorized charges; do not treat the 7-day or 14-day windows as a limit on those claims or on rights against your payment provider.
4 Service failures and changes
Contact support promptly if paid functionality is materially unavailable or does not match the agreed description. We first seek to restore conformity where appropriate. If the defect is not resolved within a reasonable time, or the service is discontinued without your breach, you may receive an appropriate price reduction or proportionate refund for the affected prepaid unused period, or another remedy required by law. Routine short maintenance alone does not create an automatic full refund, but mandatory remedies remain available.
5 Cancellation and unused periods
Cancellation stops future renewal and normally leaves access active until the paid period ends. It is not itself a refund request. Outside the express remedies in this Policy or mandatory law, we do not refund unused days, unused credits, annual-plan balances, voluntary downgrades or account deletion. Merely deleting an app, ceasing use or removing a payment card is not a cancellation. Follow the Subscription Terms to cancel and keep the confirmation.
6 EU EEA UK and other statutory rights
Eligible consumers may have a 14-day distance-contract withdrawal right, usually measured from contract conclusion, and additional rights for defective or nonconforming digital services. To withdraw, send any clear statement identifying the contract and your decision to [email protected]; no special form is required. Starting digital content early can extinguish withdrawal rights only when every applicable legal condition is met, including prior express consent, acknowledgement and required confirmation. For digital services, an early-start request may permit only a lawful proportionate charge; full performance and loss of withdrawal rights have separate legal requirements. We do not infer a waiver from login or use. Our first-purchase guarantee remains available even if a lawful withdrawal exception applies.
7 How to request a refund
Email [email protected] from your account email, with the order or invoice identifier, charge date and amount, and whether you request a refund, withdrawal or billing correction. A reason helps us diagnose problems but is not required for the first-purchase guarantee or a lawful withdrawal. Do not send full card details or passwords. If you cannot access that email, we offer proportionate alternative verification. Requests must be sent within the relevant window; our processing time does not invalidate a timely request.
8 Review payment and access
We aim to acknowledge requests within 3 business days and decide within 7 business days after receiving necessary information, subject to shorter legal deadlines. Approved refunds return to the original payment method, unless an alternative is lawfully agreed. We initiate refunds promptly and within mandatory deadlines, including the applicable 14-day withdrawal-refund period. Payment-provider posting often takes another 5–10 business days. We do not substitute credits without agreement or deduct a processing fee from a qualifying full refund. A full subscription refund ends the refunded entitlement and cancels associated renewal; retain or export needed work first. Partial refunds are accompanied by an explanation of remaining access.
9 Other channels disputes and updates
If a third-party reseller is expressly identified as seller, its disclosed refund process applies alongside mandatory rights; contact us for assistance. You may contact your bank or payment provider for disputed or unauthorized payments without first exhausting support. We may proportionately restrict disputed paid access while investigating, but will not punish a good-faith complaint or withhold legally required refunds. Material policy changes apply prospectively and do not reduce rights attached to purchases already made. Contact: [email protected].